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Do You
SPECIALIZE in Air Duct Cleaning?
Hear music on the line? The
other guys may be starting up
their little song and dance?
Watch out for, “ We specialize
in a lot of things... carpet
cleaning, chimney sweeping or
heating and cooling!” What they
really mean is - “No we don’t.”
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Is the
PRICE your quoting really the
total price?
If you’re asked to count
registers and cold-air returns a
red flag should go up. “Whole
House Duct Cleaning” can mean
many different things. If the
company won’t tell you the total
price until they get their
salesman into your house - run!
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Is your
EQUIPMENT portable or a full
truck-vac system?
Portable vacs have three
potential problems. (1) Very
little vacuum power. (2) The
seals can leak as the machine
exhausts in the house. (3)
There’s always a danger of cross
contamination from other jobs.
One good thing - they’re cheap!
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Do you
provide a WRITTEN GUARANTEE?
A written “Service Guarantee”
spelling out what you can expect
from the company before, during
and after the job is complete.
Demand a written list that you
can< use to check their work and
be assured your investment is
protected.
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Will You
Provide Proof of $1,000,000 in
Liability Insurance?
Demand proof that the company
carries at least a $1,000,000
umbrella policy. This may seem
remote, but what if a neighbors
child was hurt on your property
by the uninsured equipment of
your “bargain-priced” cleaner.
It’s happened!
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Are the
workers FULL TIME EMPLOYEES of
YOUR company?
Many service companies don’t
hire employees. They subcontract
workers on an “as-needed” basis
and they have no connection with
the company you called. Demand
to know if the workers coming
are employee’s or
sub-contractors.
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Do Your
Technicians Bring Photo
Identification?
Know one wants strangers having
full access to their property.
Assurance that the workers
coming to your home are
uniformed with company I.D.
badges and identification is
important to your peace of mind.
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Do Your
Workers Protect My Floors and
Furnishings? How?
At Clean Air America, we wear
new paper shoe covers on every
job and protect doorways and
corners with plastic guards. If
you get silence on this
question, get ready to have your
carpets cleaned when the
low-price guys are done!
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Will My
Registers & Return Covers be
Cleaned?
Most air duct cleaners don’t
even think about doing this
important step. Ask for
assurance that all registers and
cold-air return covers will be
vacuumed and hand cleaned as
part of their standard process.
We think it’s part of a thorough
clean!
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Will You
Wet Brush and Hand Clean
Register Boots?
The conversion boots just under
the registers collect dirt,
bobby pins and a soapy film from
the carpet cleaner. Each one
should be sprayed with a
degreasing agent and brushed to
remove sticky residue.
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Are Ducts
and Main Lines Cleaned with a
Scrubbing Tool?
This is critical to a thorough
cleaning. Accumulated
contamination can be sticky and
compacted. There’s no amount of
vacuum or blowing air that can
deep- clean your system. Our
eight fingered“Viper” scrubs
right to the bare metal.
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Do You
Clean the Blower Fan, Burners
and Cabinet Interior?
This is not included in most
phone quotes and coupon specials
and can be as much as a $129.00
“extra” on the final bill. If
this important step is not
included in the service, demand
to know... “Why Not?”
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Do You
Include New Service Panel Doors?
One carpet cleaner advertised,
“We don’t cut into your system!”
Our question then is, “How do
get the dirt out?” Both the
supply and return main lines
must be accessed to clean the
system. New service access
panels complete the job.
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Can I
Talk to the Owner if I Have a
Problem?
You’ll receive a postage-paid
“Report Card” so you can convey
directly to the owner of Clean
Air America how you feel about
the service you received. Every
card is read and if there’s a
problem - it’s addressed within
24 hours.
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